The Remediation team within Barclays identified a gap in the communication and line management skills of its senior business leaders (200 leaders), which affected team performance (4000 staff members) and stakeholder relations (including the Financial Conduct Authority).

Given the significance of the remediation work produced by the department and the £19bn budget managed on behalf of the bank, deficiencies in communication and collaboration were leading to significant regulatory challenges. Colleagues were not aligned with the business strategy, and stakeholders were misaligned, which in turn affected decision-making processes and operational efficiency. Additionally, a noticeable decline in team engagement was attributed to unclear directives and a lack of inspiring leadership.

We were tasked with designing and delivering a bespoke leadership and communication programme to address these issues, upskill leaders, and increase their confidence in communicating with their teams and their stakeholders.

Programme Details

• The programme entailed a two-day masterclass that aimed to upgrade the quality of communication and was called ‘The art and science of the written word’.
• The programme took leaders through a journey of self-discovery of their leadership style, their communication preferences, and how they can adapt to the preferences of others.
• Covered topics also included stakeholder management and the science of influencing and communicating with impact. As well as best practices and advanced techniques in line management, strategic messaging, and persuasive communication.

Impact

• Enhanced stakeholder relations: Improved communication skills led to more effective interactions with stakeholders, with a notable increase in satisfaction and trust. Leaders were better equipped to present clear, concise updates and strategic information, keeping stakeholders engaged and informed.
• More engaged teams and better team dynamics: Team morale and engagement increased by 20% as leaders began to communicate more effectively.
• Operational improvements: The clearer communication strategies reduced misunderstandings and errors and enhanced operational efficiency and decision-making across the team. Team collaboration increased by 12% and leadership confidence in managing team dynamics and conflict improved by 70%.